Online retail giant Amazon has purchased British online seller The Book Depository for an undisclosed amount. Book Depository has become …
Online retail giant Amazon has purchased British online seller The Book Depository for an undisclosed amount. Book Depository has become …
Core values are something that every organisation needs but it can be hard to get past the usual suspects that seem to populate just about e…
I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com. He believes much of the success of his $1billion online r…
The very phrase “company values” is enough to make some business owners – and many employees – groan and roll their eyes. For many bus…
I started talking about the term brand alignment back before anyone even thought about brand as much more than a logo. We registered it as a…
From my recent interview with customer service guru Cindy Solomon, here’s a summary of the four things you need to know to deliver on custom…
Yesterday I was presenting at the Marcus Evans HR Summit on the Gold Coast – and I shared some of what I believe has created an engaged te…
“In times of uncertainty, the best response is to stop ‘shouting’ and start a conversation. Now, what are you going to talk about?” – What’s…
Social networking giant Twitter has grown from an internet gimmick into a full-blown marketing tool. For SMEs, being able to spread your mes…
Online giant Amazon.com has acquired digital footwear retailer Zappos for $1 billion, in one of the biggest online retailing deals since the…
