Posts tagged "What is a chatbot and how does it work?"

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.

Chatbots need to be able to efficiently handle simple requests while skilfully delegating more difficult ones if they are to be an asset to small business.

Plenty of big companies are turning to chatbots for customer service, but is it providing the best experience possible for customers? Can ch…