DoorDash drivers offered paid pandemic leave in first-of-its-kind union deal
DoorDash has agreed to financial assistance payments for contract drivers instructed to self-isolate amid the COVID-19 pandemic.
Disrupting the disruptors: How restaurants and startups are flipping the table on meal platforms, and why UberEats should be worried
As anger boils about meal delivery commissions, startups are looking to disrupt UberEats and Deliveroo, leaving platforms with an industry-defining choice.
‘Giving money to UberEats doesn’t help the local economy’: How FairFeed is creating a hospitality movement
Melbourne chef and business owner Tom Jacobson has brought together a network of chefs and hospitality workers to start the FairFeed Community Project.
Commission carnage: Deliveroo, UberEats squeeze margins as restaurants fight for survival
Restaurant owners say UberEats and Deliveroo aren't doing enough to support the industry through the COVID-19 pandemic, resisting calls to slash commissions.
Delivery workers are now ‘essential’, so they deserve the rights extended to other employees
We're collectively relying on delivery workers to provide an essential service during social distancing, so we must consider what we owe them in return.
Inside a fight for survival: Restaurants despair as coronavirus tears through hospitality
A million people relying on the hospitality industry are fighting for its survival as coronavirus tears through the sector. Restaurants tell their stories.
UberEats, Deliveroo to fly in 2020 as boomers jump on the meal delivery gravy train
Meal delivery giants like UberEats are in for another bumper year in Australia, despite widespread concerns about how they are affecting the restaurant industry.
How big corporates screwed over small business in 2019
From UberEats chomping on the hand that feeds to Facebook holding back an entire industry, these are SmartCompany's David vs Goliath battles of 2019.
“We made a lot of mistakes”: How reimagining its audience helped My Muscle Chef turn $19 million into $100 million
My Muscle Chef started out as an idea and a text message and is now a $100 million business taking the Aussie meal delivery market by storm.
“Someone has to pay”: Restaurateurs warn of price hikes as wages and UberEats crush margins
Restaurant-goers will foot the bill of increasing operational costs as owners under “significant pressure” raise menu prices.
Ola’s boss says competition with Uber boosts driver earnings — but contractors are using multiple platforms to make ends meet
As multinationals such as Ola compete for Australia's rideshare market, contractors operating within the platforms say it's become harder to make ends meet.
“Keep it out of the court system”: Victoria extends dispute resolution system to UberEats, Deliveroo drivers
Victorian UberEats and Deliveroo drivers will soon be able to take disputes to the Victorian Small Business Commission for resolution.
