To engage, or not engage? What to do when faced with online complaints and negative comments Public Relations Tony Jaques 16 June 2021 Many people would argue companies should respond to online complaints swiftly, openly and with empathy. But new research suggests it is more complex.
Ignorance is not bliss: Why company directors need to take responsibility Business Advice Tony Jaques 12 April 2021 Pleading ignorance and blaming management — as Crown and other directors have tried — is no longer good enough.
