Many people have hobbies or ideas that they want to pursue on a commercial basis, which is where micro-businesses come in. Distinct from the…
One of the biggest challenges for small businesses is getting paid on time. In fact, almost half of Australian small businesses have more th…
For years now I’ve been using the example of terms and conditions when I talk to organisations about customer experience issues. It’s a …
Woolworths has been fined $102,000 by the consumer watchdog in Queensland for failing to include terms and conditions on vouchers that of…
There are few things more difficult for a small business than trying to collect outstanding debts from customers while simultaneously kee…
Dear Aunty B, I launched my website recently with a few dozen suppliers, local and overseas. I had written a very basic five-step process …
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