Optus complaints rise by 30% as Telstra customers report fewer issues Telecommunications Anna Macdonald 11 October 2023 According to the Telecommunications Industry Ombudsman's annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.
‘Urgent’ action needed from phone and internet providers, as small business complaints jump 28% Coronavirus Eloise Keating 30 October 2020 Small business ombudsman Kate Carnell urges telcos to improve how they work with small businesses, following a spike in complaints.
