‘Urgent’ action needed from phone and internet providers, as small business complaints jump 28%
Small business ombudsman Kate Carnell urges telcos to improve how they work with small businesses, following a spike in complaints.
More small businesses have complained to the telecommunications ombudsman about their phone and internet connections over the past year than…
We’ve all been there. Your office grinds to a halt because the internet isn’t working. This is followed by the inevitable call to your p…
Research from the Telecommunications Industry Ombudsman shows Aussie consumers are complaining less about their mobile services, but more us…
Australian telecommunications providers are lifting their game, with complaints to the Telecommunications Industry Ombudsman falling to its …
The Federal Court has awarded $75,000 in penalties against Canberra-based internet service provider Bytecard after finding it breached the T…
Small businesses are making more complaints to the Telecommunications Industry Ombudsman, highlighting the growing importance of telco and m…
Telstra is finally heading in the right direction with customer complaints, according to the latest Telecommunications Industry Ombudsman an…
Complaints to the telecommunications ombudsman increased by 9% during the second half of 2010, with mobiles the subject of more than 20% of …
Telco giant VHA has said it could have responded better to customer service complaints regarding slow speeds on its 3G network. The admis…
