“Too many outs”: Ombudsman slams banking code for being weak on small business protections
The code covering SME lending requires a major overhaul to protect businesses from the power of the big banks, Australia's small business watchdog says.
‘Unethical selling’ — not selling in general — should be on trial at banking royal commission
Many people shy away from selling, due to negative stereotypes which lead them to think selling only applies to the desperate and devious.
‘Social selling’: Why personal branding is a priceless asset to any business
Prioritising your personal branding on LinkedIn and other social platforms is imperative if you want to stay ahead of the professional curve.
The five dimensions for sales alignment, harmony and success
Effective sales cultures, teams and people need five core dimensions working in concert with each other at the highest order to achieve success.
Four questions to test if your sales and prospecting tactics are ethical
Are your sales and prospecting efforts underpinned by sound ethics and behaviours?
Why a fair exchange of value goes beyond exchanging money for goods
No matter what side of the deal you are on, a fair exchange of value with fair terms and conditions is the way to do business.
Creating ‘human’ experiences: Why businesses with a CX-HX focus will outperform the market
The successful companies of tomorrow will be able to create emotionally rich and 'human' experiences for their customers.
“Clients don’t see a price”: How to avoid getting stuck in a price conversation
Our mission as salespeople is to avoid price conversations by asking our prospects and clients questions to find out what value means to them.
Is your sales team sinking or swimming?
Selling as a profession is poorly understood, especially when it comes to effectively transferring skills, knowledge and capability to others.
The qualities leaders need in times of flux
In times of uncertainty and flux, people need to be led by someone who has the appropriate knowledge, ability, skills and mindset.
Why purposeful optimism is great for business
Negative stories dominate our news cycle and impact our daily lives — but we are combating this crisis with purposeful optimism and opportunity.
Is a net promoter score a valid predictor of customer loyalty?
Net promoter score is a concept that has been around for a while. However, knowing your NPS is one thing; doing something meaningful about it is another.
