One happy customer plus another should equal three. For every two customers you win, at least one should buy again or refer you to a frie…
One happy customer plus another should equal three. For every two customers you win, at least one should buy again or refer you to a frie…
In December 2010 we published the 12 Sales Trends of 2011 and invited readers to vote on what they thought would be the most important trend…
Every so often, it feels like the universe is conspiring against us. No matter how vigorously we toil away nothing seems goes our way. …
Think your website is ready for 2011? Think again. Just as you’ve mastered the latest web trends, suddenly major changes in SEO, web desig…
I found myself shamelessly gorging on a packet of frozen chocolate bullets. It wasn’t long before I chipped a back tooth. Not happy! Bu…
For many years people have been searching for the perfect sales assessment tool. Why? Because identifying and retaining high performing sale…
A lot of people are searching for the next big idea. “This year is my year to hit the big time!” some of us expectantly announce as a N…
How many of your sales people are thinking about a career move right now? How many of them have come back from their holiday break wonde…
As this year comes to a close, I find myself reflecting on the last 16 years in my own business. A lot has changed, yes, but many things hav…
In the 20th century, the emphasis on B2B selling had a distinct aggressive ring to it. So much so, that you could walk down the halls of man…
Christmas is almost here, bringing with it the season of loving cheer. Retailers are rallying in hope of a bumper period, while other les…
Highly effective sales people and teams do not happen by chance. A study by Aberdeen Group (2009) of 8,500 top performing companies with a t…
