The department store sector has been under an intense amount of pressure during the past few years, with Myer and David Jones feeling the ma…
The department store sector has been under an intense amount of pressure during the past few years, with Myer and David Jones feeling the ma…
You’ve no doubt heard again and again that your customers are valuable to your business. But do you know just how valuable they are? Can y…
When we interact and work with people (customers, colleagues, managers, friends, family, etc.) it is important to be able to interpret and u…
Choosing is hard. Even once a decision has been reached there can be that annoying little niggle in your brain that questions whether you’…
An age-old question that still baffles too many businesspeople is whether the customer is always right. How you or your team members ponder …
We’ve talked long and hard about how salespeople need to listen, listen, listen to the client. Not just hear but really listen to what is b…
I was on the search the other week for washing detergent for dark clothes. It had been recommended to me as “black wash”, and while I didn’…
At least one major player in the shrinking group buying market has taken another swing at staying relevant, with LivingSocial partnering wit…
I spend a lot of time banging on to clients about the virtues of storytelling. Most of the time when I do that I’m thinking about b…
Every week we can learn something new about ourselves, our business, our clients and markets even if we have been in sales for many years. …
I had half an hour between meetings in the city of Melbourne today – and I had some gift vouchers that I had received from my American Ex…
Do your salespeople sit back at drink o’clock on a Friday afternoon and share war stories of the customers that got away, potential clients …
