Let’s be honest, as sales professionals, if we had a choice, we would prefer to deal only with customers we liked. That is, those whose pe…
Let’s be honest, as sales professionals, if we had a choice, we would prefer to deal only with customers we liked. That is, those whose pe…
Get up close and personal with your competitors. Don’t be scared: they won’t bite. Hmm, some might, so proceed carefully. Sales is a con…
Every salesperson has a territory. Whether that “territory” is defined by geography or demography, horizontally or vertically in terms o…
The second Sales Trend for 2014 is ‘Telesales will have to make dramatic changes’. In-bound and out-bound telesales and call centre op…
We all know how important getting a YES is, but how important is the word NO in sales? For some companies the word no is just as, if not, mo…
Gather round, sonny Jim, old Taskmaster has a tale to tell. Once upon a time, a very long time ago, there was a consumer in a key target …
If you look up ‘noisy call centres’ on the web you will find a lot of information about the welfare of call centre staff. Often working …
A group of 12 single Japanese people are suing real estate agents for feigning romantic interest in them to trick them into buying a propert…
So you have the title ‘key account manager’ and you are responsible for one or two ‘key accounts’. With the best of intentions, you…
Since 2009, we have been publishing our annual 12 Sales Trends reports. It has been very interesting to see the speed at which these trends …
Do you feel ashamed of being called a salesperson? Are you aware that your view of selling (the way you think and feel about it) can affect …
As I mentioned in my blog post last week, over the last decade or so we have seen a more relaxed approach to business attire. While there ar…
