In the past year I have walked through shopping malls across Australia, China, Singapore Europe and the UK. I have witnessed astounding …
In the past year I have walked through shopping malls across Australia, China, Singapore Europe and the UK. I have witnessed astounding …
Recently, I worked with a retailer whose management of inventory didn’t put them into the top 10 of effective merchandise managers. For one …
Have you heard the one about the unhappy customer who actually told you that they had just received a poor customer service experience and t…
Recently I walked through one of our countries most popular regional shopping centres and once again the “sameness” of retail offer with…
Have you ever stood at a retail sales counter and actually had to move the clutter away in order to pass your credit card or cash to the sal…
According to a study by Mercer Human Resource Consulting, staff turnover costs range from 50% to 150% of annual salary depending on the role…
