Posts tagged "reputation"

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere. 

While reputation may be intangible, reputation is currency because it influences your most important tangible results in business.

Qantas CEO Alan Joyce has rolled out a rare corporate apology to passengers stricken by flight delays, lost baggage, and lengthy customer service wait times, offering benefits and $50 flight vouchers to loyal customers.

Many people would argue companies should respond to online complaints swiftly, openly and with empathy. But new research suggests it is more complex.

Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.

When it comes to recruitment and retention, a strong employer brand is one of your organisation's most important assets.

Having recently taking to Twitter to voice his anger, Elon Musk's reputation has taken a blow, reminding us that it only takes one terrible tweet to undo 5000 good ones.

We all know it takes time and effort to build your brand and reputation, but that shouldn’t be a deterrent to anyone, given the process is really very simple.

A forgotten coat has sparked a heated exchange between an Australian tourist and an Irish restaurant on TripAdvisor, after the customer said…

Woolworths customers are still experiencing an anxious wait for money to come back into their accounts and are telling the retailer the true…

Australian businesses that employ between 100 and 500 employees can expect to shell out approximately $1.9 million if hit by a cyber attack,…

The “walk of shame” that teens like to snigger about has a whole new meaning these days, especially when applied to companies and organisati…