Flight cancellations, layoffs and lost luggage: Yes Qantas, it really is a crisis
With Qantas buffeted by a storm of cancellations, lost luggage, call-centre delays, layoffs and outsourced jobs, the airline seems to be showing no signs of moving to a crisis footing.
Qantas, Etihad and more could be hit with airport staff strikes as baggage handlers mull industrial action
Baggage handlers at Australia's east coast airports have had enough, with the Transport Workers' Union looking at industrial action.
Qantas falls out of top five global ranking of the world’s best airlines
The Flying Kangaroo slipped from fourth to sixth place in the latest annual scorecard from AirlineRatings.com.
Lost wedding clothes, flights cancelled mid-air, and two dog crates in a sea of bags: National airlines like Qantas are melting down worldwide
Qantas isn't the only airline making headlines for all the wrong reasons at present. National airlines like British Airways and Air Canada are public enemy number one in their respective countries too.
Alan Joyce’s $19 million mansion egged as Qantas customer reports a 22-hour wait time on hold
Qantas CEO Alan Joyce's Sydney home was egged and strewn with toilet paper on Monday night as the daily traveller chaos continues for the national airline.
Adam Schwab: Airline loyalty programs have become a giant bait and switch
With borders open customers want to use loyalty points on flights, so the airlines have made it almost impossible to redeem them for business or first class seats, says Adam Schwab.
Qantas wage freeze offer is “insulting” as staff prepare to strike in deepening crisis for Alan Joyce
The besieged national airline is facing another major crisis as 1000 Qantas staff prepare to strike amid failed negotiations over a 12% pay rise that management called unaffordable.
Qantas’s fall from grace: Horror stories and heartbreaks from SmartCompany readers
This week, SmartCompany readers shared their Qantas heartbreaks and horror stories, from lost luggage to flight cancellations, and more.
“Hardly worth turning on the PC”: Travel agents turn on Qantas as commissions slashed
Travel agents "may as well start packing up their desk now" as Qantas prepares to slash the multimillion-dollar industry commission from 5% down to 1%.
How Qantas traded its reputation for a bump to its bottom line
Stories of Qantas' broken promises abound from stranded passengers, cancelled flights, lost luggage and impossibly long check-in queues.
Qantas tagline author tells CEO to remove it from all branding, as airline battles multiple PR crises
Writer and commentator Phillip Adams has demanded the boss of Qantas remove the national airline's tagline from all branding immediately, as multiple crises engulf the company.
Qantas’ reputation is trashed and its customers are suffering. Why is Alan Joyce getting away with it?
After running Qantas into the ground, the CEO should be answering fundamental questions about his management. But Alan Joyce continues to act with impunity.
