Posts tagged "qantas customer service"

Baggage handlers at Australia's east coast airports have had enough, with the Transport Workers' Union looking at industrial action.

The Flying Kangaroo slipped from fourth to sixth place in the latest annual scorecard from AirlineRatings.com.

Qantas CEO Alan Joyce's Sydney home was egged and strewn with toilet paper on Monday night as the daily traveller chaos continues for the national airline.

After running Qantas into the ground, the CEO should be answering fundamental questions about his management. But Alan Joyce continues to act with impunity.

Qantas passengers are demanding the airline hire more staff amid reports of dire customer service, including call wait times of several hours.