“Service used to be an act of damage control,” said Salesforce’s Peter Coffee at the recent Dreamforce conference. “You are bleeding…
“Service used to be an act of damage control,” said Salesforce’s Peter Coffee at the recent Dreamforce conference. “You are bleeding…
Salesforce’s executive vice president of strategic research, Peter Coffee, joined the Decoding The New Economy channel at last week’s Dr…
One of the phenomena of the modern technology industry is the ‘consumerisation of IT’, but have we taken that trend too far? Earlier this we…
“Fifteen years ago we saw a thousand types a malware a month, now we see three thousand a day,” says Richard Cohen, threat operations ma…
In what is likely to be Microsoft chief executive Steve Ballmer’s last significant move before his retirement, the tech titan has bought t…
Sometime this year, Australia will see the launch of a local version of British newspaper The Guardian. But readers might have a bit of …
Last week’s bust of a gang of credit card thieves by the Australian Federal Police was a warning to businesses on the need to take compute…
We often forget that tablet computers weren’t invented by Steve Jobs. For a decade before the release of the iPad, Microsoft and their partn…
The final gasps of air are wheezing from the group buying bubble of 2011 with market leader Groupon’s share price firmly under $5, a quarter…
With the rise of social media we’ve spoken a lot about customers’ ability to rate businesses and overlooked that companies have been rating …
Last week, TripAdvisor announced the results of a worldwide hospitality survey. One of the things that leapt out of the survey was how large…
Until recently the cottage industry of computer repairers was thriving, having been born with the massive take up of computers by homes and …
