Why small businesses have to smile more
Consumers expect more warmth from small companies, and will punish you if you don’t deliver, new research has found.
The consumer watchdog says it will look into a reviewing function on tradesperson services platform ServiceSeeking that allows tradies to re…
Aussie SMEs are suffering from fake negative online reviews, with a recent report from Australian business directory website True Local show…
A family-owned Queensland grocer has decided to share CCTV footage to defend itself after a customer posted a one-star review online saying …
Google is set to be the subject of a high profile lawsuit after three former employees launched court action accusing the tech giant of disc…
A forgotten coat has sparked a heated exchange between an Australian tourist and an Irish restaurant on TripAdvisor, after the customer said…
Small business owners are urged to be proactive about generating the best online reputation they can, amid reports that a Gold Coast cafe wa…
Landing a glowing review for your business or product can be a big confidence boost for SMEs and potentially help drive sales, as studies ha…
By Adrian R. Camilleri, RMIT University
A lot of consumers, when searching online for something to buy, will take a look at an online re…
A building company has reportedly issued a legal notice to a reviews website in a bid to have customer reviews taken offline, with one com…
Property mogul Harry Triguboff has hit out at the national consumer watchdog, vowing to defend his company against claims that it misled me…
