Posts tagged "online reviews"

Many people would argue companies should respond to online complaints swiftly, openly and with empathy. But new research suggests it is more complex.

In this digital age, it's easy for anonymous people to post malicious, fraudulent reviews about a business. So what can be done to stop this practice?

Google reviews are becoming a hugely persuasive factor when it comes to whether or not someone will use a business or buy a product.

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.

Crikey’s Inq investigation team have been digging deep into the swirling sewer of Australian online reviews, and how they affect businesses.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

HealthEngine will face court over allegations it deleted negative reviews and made money from sharing personal information without adequately disclosing it.

Bad online reviews can make or break a business, with a single negative comment enough to turn away a potential customer or client.

ServiceSeeking will face court over ACCC allegations it breached Australian Consumer Law with its self-written review feature.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

Small business owners report falling victim to fake reviews. So what can you do to address the problem?

An investigation into the practises of Australian doctor booking service startup HealthEngine has accused the company of “sanitising” and modifying customer reviews en-masse