The dos and don’ts of omnichannel retail Retail Nima Yassini 10 November 2020 As Australia opens up post-COVID-19, retailers need to invest in their omnichannel experience to ensure they satisfy both types of customer.
How to strike a balance between human and digital customer service Strategy Mark Fazio 10 July 2019 Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.
