To engage, or not engage? What to do when faced with online complaints and negative comments Public Relations Tony Jaques 16 June 2021 Many people would argue companies should respond to online complaints swiftly, openly and with empathy. But new research suggests it is more complex.
How small businesses can protect themselves from keyboard-warrior comments Legal Peter Stokes 24 September 2020 Digital and social media channels are here to stay, and Australian defamation law is slowly evolving to match this uptake of technology.
