Price gouging by banks? There’s a simple solution
For price gouging by supermarkets, there’s not a lot the government can do, apart from launching an inquiry. But for banks, it’s altogether different.
Court actions by Big Four banks against SMEs ramp up to pre-pandemic levels
The Big Four banks are ramping up their court activity against small businesses as interest rates continue to rise, with legal actions firmly at pre-pandemic levels in October.
What does the New Zealand recession mean for Australia’s small business sector?
Australia's small businesses can expect tough times ahead even if local economic conditions do not mirror New Zealand's recessionary downturn, according to NAB group chief economist Alan Oster.
Square’s payment acceptance comes to Android, promising merchants the ability to sell without extra hardware
Square now allows Australian merchants to accept payments on Android smartphones, extending the reach of the next-generation payments technology on home soil and the offerings of a company synonymous with physical card readers.
“A ‘new’ can come from anyone”: Zeller’s Ben Pfisterer shares five tips for building innovative startups
In a candid chat with SmartCompany Plus, Pfisterer outlined several key factors to have contributed to his success, and Zeller’s ongoing progress.
eBook: How business leaders are transforming CX
Download this eBook to discover what makes a positive customer experience, and what tools and platforms will help you provide connected, useful and memorable experiences.
Event recap: Industry leaders share their tips for CX success
Across two events on October 25 and 27, SmartCompany and AWS gave businesses the chance to dive into the world of customer experience, hearing from esteemed guest speakers from Deloitte, Amazon, NAB, Vodafone NZ and nib. If you couldn’t make it, here’s a recap of the major themes from the talks.
Free event alert: Learn the CX secrets of NAB, nib, and Vodafone NZ
Two free, in-person events on October 25 in Sydney and October 27 in Melbourne will give SMEs the exciting and unique opportunity for a behind-the-scenes look at the CX evolutions of NAB, nib and Vodafone NZ.
“Critical for senior leaders to remain connected”: Lessons for businesses after Essendon CEO departs one day into new role
Essendon Football Club CEO Andrew Thorburn has tendered his resignation just one day into his new role, throwing the organisation's plans into disarray while signaling the importance of cultural fit in leadership recruiting decisions.
John Durie: For the first time in decades, small business lending is outpacing home loans
As home owners continue to face interest rate hikes, small business lending has powered ahead of home mortgages as the boom growth area for banks.
Event: Transform your CX — learn from the experts at NAB, Vodafone NZ + nib
This event is designed to give you the opportunity to dive deeper into what can be possible in delivering customer experiences, with the added bonus of networking with your peers.
John Durie: CBA sets sights on business sector as it battles with NAB for market share
The good news for potential customers is in a market where interest rates are increasing the banks may be prepared to cut deals to win your business.
