Over the years I’ve seen organisation after organisation tie themselves up in knots over words. In absence of a genuine understanding of w…
Over the years I’ve seen organisation after organisation tie themselves up in knots over words. In absence of a genuine understanding of w…
The old “what’s best practice” chestnut has been rearing its ugly head a lot lately. I get it, in the absence of any idea of how somet…
“Spinoza knew that all things long to persist in their being; the stone eternally wants to be a stone and the tiger a tiger.”
Captured …
Sometimes the deep work and everyday actions and decisions needed to build a brand can feel like a modern day equivalent of the Gordian Knot…
When a word is as familiar as “promise” it’s easy to think we know all there is to know about what it is and how it works. The diction…
I am often asked by leaders “what’s the one thing I can do?” My return question is most usually: “To do what?” Because it depends….
Information designer Edward Tufte has said “to clarify add detail” and while I appreciate and often use the sentiment, the detail can be…
The focus is all to often at the edges. Why are we here? What are we going to do, deliver, say and be?
The “how” in the middle gets scant…
The majority of my blogs here on SmartCompany end up in the Leadership area and the reason for that is simple. I quite simply have never see…
While plenty of time and attention gets dedicated to trying to find ways to delight customers, a lot less time gets spent on understanding a…
I’ve been doing a lot of thinking about organisational identity these past few weeks and as part of that, organisational values have been …
“If people are free to make their own decisions, guided by a clear organisational identity for them to reference, the whole system develop…
