In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other suc…
A cafe in Spain has attracted attention from across the globe, after introducing what’s been dubbed a “rude tax” for customers who don’t say…
Sometimes, the seemingly trivial daily acts we perform are the most important. Courtesy is but one example.
For instance, while driving y…
Ms Manners, At functions, which side do I put my name badge? There are a few different theories out there on this (well only really two t…
Back in the day there was one lettuce leaf, namely iceberg. Now we have all types of leaves that are almost impossible to eat elegantly. …
Dear Ms Manners, If I’m at a business lunch and my chicken is raw or I put something in my mouth I don’t want to eat, what do I do? Can I s…