What are some of the common problems that are considered poor performance? Poor service – maybe even customer complaints. Latene…
What are some of the common problems that are considered poor performance? Poor service – maybe even customer complaints. Latene…
Dear Aunty B, I am at my wits’ end. We recently restructured our company to adjust to the GFC. Under the restructure some staff now have to…
One of the most frequent areas that I get asked to consult on is sales team ‘performance’, or lack thereof. In many sales teams what …
Dear Aunty B, I am reflecting on the year that’s been. It has been a bummer. Things are looking better but I don’t feel that we responded f…
Many managers avoid dealing with performance problems. Why? many people get defensive and upset when they feel their performance is …
We’ve been in the gifting business for eight years and we’ve seen what works and what can go terribly wrong. Sometimes I shake my head in di…
When you get a bunch of ‘Type A’ personalities together who are driven and outcome focused, two types of teams commonly form: ‘Fabricate…
Dear Aunty B, I am a business woman with 30 years experience. And I would like to know why men think I am from Mars. How do I know? When I p…
When it comes to phone calls and face-to-face encounters, we often forget the importance of a winning impression. Even our emails and letter…
Dear Aunty B, Help! I am literally going off my tree. I hired my cousin to be my bookkeeper and my nephew to assist in sales. The problem is…
Dear Aunty B, My small business is two years old and I am sick of it! Every day I get swept up in the day-to-day details. There is so much t…
Sometimes people feel so upset and angry with someone at work, they start to feel anxious and sick, start hating a job they would otherwise …
