Posts tagged "loyalty"

"Hairdressing taught me so many things that ... have helped our business in its strength and sustainability," writes Cape York Motorcycle Adventures co-owner Renae Kunda.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.

Brand loyalty is a lucrative thing to achieve. But for many small business owners, getting customers through the door is the biggest hurdle they’ll face.

The most successful small businesses see customer satisfaction as a starting point and unwavering loyalty as the ultimate goal.

In the saturated world of e-commerce, small businesses need to adopt the age-old practice of ‘try for free before you buy’.

Satisfaction is just the starting line in the race of customer loyalty. Businesses need to focus on customer appreciation if they want to build loyalty.

Aldi has launched a new campaign targeting loyalty programs offered by its rivals Coles and Woolworths, claiming that customers can get a better deal without plastic cards.

Loyalty is coveted by organisations because loyal customers come back more often, spend more money and tell other people they like you. And …

Boost Juice is moving into the drive-through business, and the announcement of its new store model and a passionate defence of the Victorian…

A likely candidate for the holy grail of business is customer loyalty. But in another you-can’t-get-there-from-here moment, something critic…

We’ve arrived at the end of the year and I thought I’d recap my articles from 2016 so you have an easy, one-stop-shop reference. Seeing all …