A cautionary listicle: Five strategies that will send your best customers packing Business Advice Ian Whitworth 25 September 2019 There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.
Mountain bikes, GoPros and drug therapy: It’s often customers, not companies, that are responsible for innovation Innovation The Conversation 19 September 2019 Mountain bikes and GoPros are just two examples of customers — rather than research and development teams — driving innovation.
Are you delusional? If you are relying on customer feedback, prepare to be misled Business Advice Bri Williams 27 May 2019 If you are relying on listening to your customers to tell you what you should do, you are delusional. Worse than that, you are irresponsible.
