Posts tagged "leadership"

In an urge to appease difficult clients, many bosses are willing to throw staff under a bus. But the old cliché ‘the customer is always right’ is wrong.

I’m an extreme introvert on the measurable scale that psychologists or coaches would use, but that hasn’t held me back. Quite the opposite, in fact.

Listening is one of the most critical skills leaders must have, and yet, for a variety of reasons, many simply don’t have it.

From quality leadership to honest communication and respect, here are seven ways to ensure you are happy and fulfilled at work.

Family businesses across the world are advancing women, including non-family members, further and faster than their counterparts.

Business etiquette is a set of rules that govern the way those in business interact with one another, customers, suppliers and partners.

‘Common ground' is a communication technique. It is the overlap between the positions of parties that may otherwise disagree.

We put up with everyday sexism because it can be seen as too small to make a fuss about — but it is widespread and harmful.

This is an impassioned wake-up call and a plea to leaders and managers to treat young workers with compassion and kindness.

Enhanced productivity is an elusive goal that many business owners strive for. Here are six communication tips that can boost your efficiency.

Leaders often report feeling pressured, scrutinised, criticised and isolated. Leadership is as challenging as it is rewarding.

You need a balance of tension and effort if you are going to influence behaviour. People won’t respond if you have too much or too little of either.