How to lose customers: Why you shouldn’t offer free services during COVID-19 Coronavirus Sue Parker 21 May 2020 When businesses and startups give away their products and services for free, they are undermining their value and likely pushing away customers.
Your customers are killing your business, here’s how to sack them Strategy Jason Andrew 5 December 2018 While my top-line revenue was growing, I was actually losing money because I was servicing unprofitable customers. Here's how I sacked them all.
