AI chatbot sounds a lot like Chatbot 2.0 Articles Brainfish 28 November 2023 Only those who’ve been living under a rock could have missed the biggest disruption of 2023: the massive uptake of artificial intelligence.
What retailers introducing click-and-collect can learn from the McDonald’s drive-thru Retail Jaquie Scammell 18 August 2020 Jaquie Scammell reflects on her days working the McDonald's drive-thru and how those lessons can apply to great click-and-collect service.
What makes good customer service in the e-commerce industry? Retail Hannah Kingston 30 July 2020 What makes good customer service in the e-commerce industry? Here are the latest findings from BigCommerce, including tips for converting customers.
