How a customer-first mindset helped this company through COVID-19 Articles SocietyOne 7 January 2021 Faced with an 8400% spike in hardship requests, SocietyOne reframed their triage and assessment process with a customer first mindset.
How to collect debts with kindness and empathy during COVID-19 Business Advice Leah Callon-Butler 5 October 2020 Leah Callon-Butler speaks with Debt Recoveries Australia managing director Adam Stewart about how to collect debts during a pandemic.
