A good business leader knows when to follow; when to accept that the professionals you’ve hired really do know better than you. I hea…
A good business leader knows when to follow; when to accept that the professionals you’ve hired really do know better than you. I hea…
We’re in a digital age, so of course employees will communicate through networking sites. Does that mean their employer is not engaging th…
Stuff happens. It is how we deal with that stuff that makes the difference. I have been doing lots of speaking engagements lately. W…
When I choose where I spend my time, I choose powerfully, without regret – and I coach myself regularly on what (and who) is really import…
ESP doesn’t come naturally to business leaders – we all need to work out how to test the water. Once a month I take all the new em…
I like to think of myself as a generous employer, but when employees leave after I’ve just paid to have their skills upgraded, it does mak…
Paid maternity leave: who should pay? As an employer I try to offer flexibility. But regulators may have another, less inviting, option. …
Everyone on your team needs to win, and as the leader, it is up to you to make that happen. Our role as leaders is to make sure tha…
I’m on the piste, and there are still so many salient customer service lessons here. It’s school holidays and there are lessons t…
Stressed? You’re doing it to yourself. Here are 10 things that help me keep perspective and make it through busy days. I have …
I am a very trusting soul; some might say naïve in my positive outlook. So if someone does lie to me, it cuts me to the core. Two sided …
One of my entrepreneur friends said to me recently: “If it was easy running a business, wouldn’t everybody do it?” One of my …
