“Gouged”: Angry retailers threaten ACCC complaints over Neto price hikes
Software provider Neto has gone cap in hand to customers to stem losses, a move that's made many of its clients angry and prompted others to defend them.
Digital platform inquiry: Why regulating Facebook will hurt small businesses
The ACCC is currently conducting an inquiry into digital platforms — but policy changes should not overlook small businesses.
Built to last: Why the retail industry should set a course for 1970
The concept of ‘built to last’ is growing fast in the minds of millennials and older shoppers, tired of fast-paced changes and low-quality items.
In-store sales are dropping, so what does the future of retail look like?
By 2025, as much as 35% of any category’s sales will be online and only 65% will still be via a physical retailer. So what does this mean for Australian retail?
With shoppers wanting more choice than ever, is own-brand retailing gone for good?
As shoppers increasingly value breadth in store, many brands are opting to sell their wares alongside their competition.
ServiceSeeking to face court over “self-written” online review system
ServiceSeeking will face court over ACCC allegations it breached Australian Consumer Law with its self-written review feature.
Amazon’s latest cashier-less supermarket is basically a giant vending machine
Amazon has opened a tiny cashier-less supermarket that looks more vending machine than grocery store in the United States.
‘If I don’t, someone else will’: Discounting dilemma for SMEs as Christmas closes in
Discounting raises some important and dangerous questions for small business retailers, particularly heading into the busy Christmas trading period.
How to keep shoppers happy and secure sales in the bustling Christmas period
In the busy Christmas period, frustrated shoppers can abandon their items before purchasing. So here's a strategy for securing the sale.
Dark side of Black Friday: Amazon workers protest “inhumane conditions” on shopping holiday
Amazon workers have walked off the job in Europe to protest pay and conditions on one of the busiest days on the retail calendar.
Ten years ago Gerry Harvey said online retail was “a complete waste of time”: Was he right?
Ten years ago, Gerry Harvey said retail “is a con, a complete con”, and it’s safe to say the Harvey Norman founder missed the mark.
Should retailers be worried? Amazon’s new fashion store has local designers excited
Amazon has launched a local fashion offer and designers are singing its praises amid a broader shift in the local fashion market that should have legacy retailers worried.