Posts tagged "digital era"

Swept up in the rush to implement AI, it’s easy to succumb to the narrative that machines will replace humans in every field, including service. It’s even easier to miss the nuances that make human service irreplaceable.

We might want to think of the ongoing technological shift as a start of an entirely new world; a world that needs a radical rethink and new laws and regulations that accommodate the new technological era. But what would that look like?