How to strike a balance between human and digital customer service Strategy Mark Fazio 10 July 2019 Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.
CX versus UX: What’s the difference, and why does it matter? Startup Advice Tom Uhlhorn 14 May 2019 Let’s get one thing straight, customer experience and user experience are not one-in-the-same and are not interchangeable.
