Green shoots are showing in the Australian economy, but retailers are set for further pain in 2024
Australian consumers and workers may benefit from changing economic conditions in 2024, yet retailers can expect hardships to continue, according to Deloitte.
66% of Australian workers using Gen AI aren’t disclosing it, here’s why that’s a problem
A report by Deloitte has revealed 66% of Australian workers using generative AI aren't telling their bosses. Here's why that's a problem.
Beyond the Big Four: Former ACCC boss Allen Fels calls for greater competition in the consulting sector
The ACCC should have a closer look at the consulting sector and see how greater competition might be facilitated, according to former ACCC head Allan Fels.
The real-world ways that businesses can harness ML
The power of machine learning (ML) is within reach of every business. No longer the domain of organisations with data scientists and ML experts on staff, the technology is rapidly moving into the mainstream. For businesses now, the question is: what can ML do for us?
Hear from the experts: using machine learning and AI to grow your business
Across two events on February 9 and 16, SmartCompany and AWS dived into all things AI and machine learning. In his introduction speech, host Simon Crerar referenced the wide-eyed futurism of science fiction films like Blade Runner.
eBook: How business leaders are transforming CX
Download this eBook to discover what makes a positive customer experience, and what tools and platforms will help you provide connected, useful and memorable experiences.
Crown, Optus and FTX: 2022 was a vintage year for corporate crises
Businesses that should have the resources and experience to avoid being unprepared for major catastrophes found themselves engulfed in crises this year.
Event recap: Industry leaders share their tips for CX success
Across two events on October 25 and 27, SmartCompany and AWS gave businesses the chance to dive into the world of customer experience, hearing from esteemed guest speakers from Deloitte, Amazon, NAB, Vodafone NZ and nib. If you couldn’t make it, here’s a recap of the major themes from the talks.
Breaking down gender norms would mean $128 billion more in GDP each year: Deloitte report
Breaking down entrenched gender norms in Australia could unlock $128 billion per year in the economy and 461,000 additional full-time employees.
After $197 million cut the Entrepreneurs’ Programme will be assessed again next budget
The controversial Entrepreneurs' Programme will be re-assessed again ahead of the next budget, the Department of Industry, Science and Resources has confirmed with SmartCompany.
This free event will take your CX skills to the next level
As well as being excellent networking opportunities, these two in-person events, on October 25 in Sydney and October 27 in Melbourne, are a chance to transform your thinking on CX and take your skills to the next level, thanks to insights and expertise from a range of industry thought-leaders.
Retail sales growth up 5.5% this year, as inflation sets in
Australian retail sales are on the rise — but new research suggests growth is being driven by inflation, not by consumers buying more.
