Posts tagged "cx"

Download this eBook to discover what makes a positive customer experience, and what tools and platforms will help you provide connected, useful and memorable experiences.

Across two events on October 25 and 27, SmartCompany and AWS gave businesses the chance to dive into the world of customer experience, hearing from esteemed guest speakers from Deloitte, Amazon, NAB, Vodafone NZ and nib. If you couldn’t make it, here’s a recap of the major themes from the talks.

As well as being excellent networking opportunities, these two in-person events, on October 25 in Sydney and October 27 in Melbourne, are a chance to transform your thinking on CX and take your skills to the next level, thanks to insights and expertise from a range of industry thought-leaders.

Creating a great experience is what brings customers back, and Culture Kings founder Simon Beard understands that better than most.

Navii co-founder and CEO Liz Ward looks at three key developments that are proving especially pertinent to small businesses this year.

Behavioural science expert Dan Monheit says killing yourself to create an outstanding, end-to-end customer experience is an admirable pursuit but also a complete waste of time.

When Yianni Serpanos founded coreplus, he was looking to solve a fundamentally broken part of healthcare — the siloed customer experience.

In August, Amazon’s game-changing algorithm 'Amazon Rekognition' was given an update, now recognising additional emotional expressions, including fear.

Australian SMEs with advanced levels of digital engagement are more likely to be growing revenue compared to SMEs with basic levels of digital engagement.  

Alarmingly, many marketers either don't know what human-centred design is and why it’s important, or simply consider it out of their remit.

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.