Posts tagged "customer service"

Since 2015, Melanie McVean and Chris Caley's business ‘No Pong’ has grown 76% per quarter and is sold globally in over 200 online/offline retailers.

A growing number of Australian small businesses are speaking up about their disappointment with Amazon Australia, but an Amazon executive says "being misunderstood is something we do often".

Fashion giant ASOS has turned a glaring typo into a limited edition opportunity this week, after realising that failing to proofread a packaging order resulted in an unfortunate error.

Whether you make stuff or sell services; whether you’re in a B2B or B2C business, online or bricks-and-mortar, non-profit, social business or you work for yourself; consistency is the secret ingredient when it comes to achieving a successful brand result.

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff, they expect complex problem solving, options or answers — not apologies.

Providing excellent service is only part of the entire customer journey – but as many business owners will testify, it’s one of the most…

Every million-dollar business starts with one deal, but in the rush to grow, it can be easy to take that first paying customer for granted.�…

Making ‘my life’ easy in this complex world is customer experience gold.  However, everybody obsesses about their net promoter score (…

The Australian Open has been won and lost for another year. I’ve written before about what tennis serving can teach us about loss aversion…

So, Christmas is just around the corner, and retailers and service providers are preparing for the busiest time of the year. With online sal…

Small businesses have plenty of advantages over corporates – they are more agile, often more willing to take risks and eager to do things …

It’s the sportswear giant compared to Aldi, Ikea, Amazon and Bunnings.

And the brains behind Decathlon’s Australian operation has urged…