Responding to customer complaints on social media can be a minefield for small business owners. But businesses in the US have been gettin…
Responding to customer complaints on social media can be a minefield for small business owners. But businesses in the US have been gettin…
The Australian Competition and Consumer Commission is investigating the safety of a promotional movie cup after parents took to social me…
A restaurant in far north Queensland is receiving media attention around the world after banning children under the age of seven from its…
The Facebook page of a restaurant and bar in Scotland has been flooded with reviews after the venue’s manager told one reviewer to “grow…
I’ve feared for my life three times. Once in the Kobe earthquake of 1995 that killed over 6000 people. Once when I fell to my knees while …
Two McDonald’s workers have lost their jobs after poking fun at a customer who took to Facebook to complain about the service she received…
Facebook has quietly launched a feature for businesses that will allow them to write, save and then re-use responses to common questions whe…
Entrepreneurs need courage as well as a good dash of humour if they are to succeed in the business world, according to Shark Tank judge and …
In last week’s blog, ‘Expectations abhor a vacuum’, I asked the question, “What happens when the expectations I set collide with the…
New Zealand wine bar and restaurant Molten has turned the tables on a customer who posted a scathing review of the venue online by reviewing…
The owner of a small business in New Zealand, who called customers “dicks” on his Facebook page, has spoken about why he decided to lash…
We’ve all been there. Your office grinds to a halt because the internet isn’t working. This is followed by the inevitable call to your p…
