Five of the worst customer service mistakes you can make People Eve Ash 21 August 2018 Tailoring a customer's experience is important. So here are the five worst mistakes made in the context of customer service.
Four lessons on customer-focused innovation from Uber’s Susan Anderson Innovation Stephanie Palmer-Derrien 8 August 2018 When your innovating and scaling, it's important to keep customer in mind, says Susan Anderson, general manager for Uber in Australia and New Zealand.
