Five of the worst customer service mistakes you can make People Eve Ash 21 August 2018 Tailoring a customer's experience is important. So here are the five worst mistakes made in the context of customer service.
Research shows customer service staff need to be problem solving, not apologising Business Advice The Conversation 20 February 2018 Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff, they expect complex problem solving, options or answers — not apologies.
