Posts tagged "customer service delivery"

Studies show parcel delivery has become more important to customers and poor delivery performance can jeopardise repeat business.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

The shopping habits and expectations of generation Z and millennials is set to shake up logistics and parcel delivery for smart companies.

Retailers are gearing up for Christmas. Here are the trends you need to know about to make the most of the important trading period.

Tailoring a customer's experience is important. So here are the five worst mistakes made in the context of customer service.

In a time when shoppers want everything now, e-commerce shipping – how, when and for how much you ship – can be the difference in getting a consumer to open their wallet online.

So, Christmas is just around the corner, and retailers and service providers are preparing for the busiest time of the year. With online sal…