When a business gets a complaint about its product or service the immediate thought is to fix the problem, make the customer happy and get o…
When a business gets a complaint about its product or service the immediate thought is to fix the problem, make the customer happy and get o…
There’s one thing that really annoys me about January – having to say “happy New Year” to every person I see for an entire month. I�…
We tend to steer away from discounting at Beechworth Bakery, as I believe it can set up a “discount” mentality among customers who wait …
It’s not often the Taskmaster has to turn to another entrepreneur for advice, but I couldn’t help but pick up on this tip from Michael M…
Okay, it’s time to get ready to attack one of the toughest things in business – the dreaded cold call. Now, cold calling is som…
I’ve started up a fast-growth company and, in order to fuel this growth, I have to take regular trips across the country for business oppo…
It’s one of the great truths of customer service – customers love talking to the boss. No one sells better than the boss, no one builds …
The chief executive of NAB has admitted that the major banks need to be less “arrogant” and show more “empathy” with customers, incl…
It won’t surprise you to learn that the Taskmaster only dines at Australia’s finest restaurants. Crisp tablecloths, polished silverware,…
No matter how good your start-up idea is, if you can’t sell the product or service that it provides you won’t be troubling the Forbes Ri…
I’ve started up a retail business and would like to know how I can best grab the attention of customers. Can you help? One of…
We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention. John F Smith (retire…
