Posts tagged "customer experience"

When your innovating and scaling, it's important to keep customer in mind, says Susan Anderson, general manager for Uber in Australia and New Zealand.

No business owner can take a set and forget mindset, especially in retail. RedBalloon's Naomi Simson shares five things she's paying close attention to.

Don Don Donki is centred around an innovative and slightly wacky retail model that increases a shopper's dwell time and basket size.

Brand promises and the way you deliver on them are paramount to any business. To sustain credibility, organisations must curb the tendency to over-promise.

Jim Stewart has just got back from the Retail Global conference on the Gold Coast and has some tips to share with online retailers wanting to boost sales.

Being a truly customer-obsessed business means offering your customers value, every single time you interact with them, writes RedBalloon's Naomi Simson.

Discussions of employee experience often prioritise customers and profits. A true evaluation of your employees' experiences must do more than pay lip service to the platitude "our employees are our greatest asset".

Consumers expect more warmth from small companies, and will punish you if you don’t deliver, new research has found.

Where should you spend your money to impress your customers? If you want to optimise your customers' experience, start with these two things.

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff, they expect complex problem solving, options or answers — not apologies.

So you’ve found your purpose. Finished with the workshops, hand-wringing and arguments over words, you can now take a breath. Right? Wrong…

While marketing automation may present small businesses with untold opportunities to establish better relationships with their customers, SM…