Posts tagged "Customer experience and strategy owners"

With expectations around customer support getting more and more intense, companies across all industries are investing copious amounts of time and resources into building their knowledge base. But here’s the kicker: many customers still prefer to pick up the phone rather than dive into those meticulously crafted articles. Do they even read what you’ve painstakingly put together? More often than not, the answer is a resounding no. So what’s the issue?

In order to succeed in such a competitive and saturated market as online retail, retailers need to find a way to stand out from the competitors.

Rapid digitisation has helped businesses significantly lift their customer service game. Now, the adoption of generative AI is raising the bar even further.

This event is designed to give you the opportunity to dive deeper into what can be possible in delivering customer experiences, with the added bonus of networking with your peers.