Lessons from Optus: Beware of ‘natural’ crises, and never describe the obvious as unexpected Opinion Tony Jaques 21 November 2023 System failure is a 'natural risk' for the telecommunications sector. How come Optus wasn't prepared?
What has the pandemic taught us about crisis management? Leadership Tony Jaques 27 October 2021 Every executive should by now clearly understand the potential devastation of a real crisis.
