Posts tagged "creating loyal customers"

"Hairdressing taught me so many things that ... have helped our business in its strength and sustainability," writes Cape York Motorcycle Adventures co-owner Renae Kunda.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.

The worst thing about being trapped in a business bubble is that you don’t know it. But the reality is, you’ll never sell to people you don’t understand.

Poorly placed birdbaths remind me of retail outlets where customers are anxious about entering the store for fear of being pounced on by a predator.

This blog will only be of interest if you’ve ever experienced someone:

refusing to change their mind despite evidence to the contrary…

It used to be a given that you’d get an extra potato cake at the local fish and chip shop. Some of us even began to count on it, ordering …