Deliver at all costs: The three secrets to landing and keeping big business clients Strategy Jeremy Chen 28 August 2020 The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.
“It’s a no-brainer”: How to use feedback loops to fuel business growth Strategy Jasper Boyschau 4 March 2020 Understanding your customers' wants and needs through feedback loops is key to managing satisfaction, loyalty and retention.
A cautionary listicle: Five strategies that will send your best customers packing Business Advice Ian Whitworth 25 September 2019 There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.
Danger, danger: The long-term risk of having one mammoth client Strategy Ian Whitworth 12 June 2019 There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.
Three ways to ease the tension of client retention Strategy Elliot Epstein 14 March 2019 Focusing on retention will place you and your clients in the strongest possible position to weather the impending storm clouds on the horizon.
