Posts tagged "client loyalty"

A simple approach has helped a business owner not only survive but do well, in an area that has experienced total carnage in recent years.

"Hairdressing taught me so many things that ... have helped our business in its strength and sustainability," writes Cape York Motorcycle Adventures co-owner Renae Kunda.

Your potential customers will zone out if you don't make them feel anything. Here are three ways to evoke emotion through your brand.

The secret to keeping big clients is very simple: be reliable, provide exceptional service, and always deliver on what you promise.

There is no doubt that COVID-19 has changed the way we think, act and connect. Here's three tips for ensuring you maintain a positive client relationship.

Rarely do business owners consider stress testing their customer base. And of those who do, few know how to do it accurately.

The most successful small businesses see customer satisfaction as a starting point and unwavering loyalty as the ultimate goal.

There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.

Focusing on retention will place you and your clients in the strongest possible position to weather the impending storm clouds on the horizon.

In the saturated world of e-commerce, small businesses need to adopt the age-old practice of ‘try for free before you buy’.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

Satisfaction is just the starting line in the race of customer loyalty. Businesses need to focus on customer appreciation if they want to build loyalty.