Posts tagged "client appreciation"

There is no doubt that COVID-19 has changed the way we think, act and connect. Here's three tips for ensuring you maintain a positive client relationship.

There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.

Focusing on retention will place you and your clients in the strongest possible position to weather the impending storm clouds on the horizon.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

Satisfaction is just the starting line in the race of customer loyalty. Businesses need to focus on customer appreciation if they want to build loyalty.