Posts tagged "chatbot benefits"

In a time when ChatBots are becoming the norm in customer service, BruntWork stands out with its unwavering commitment to human expertise. More than a marketing gimmick, the belief is deeply ingrained in the company's principles and operations.

Chatbots need to be able to efficiently handle simple requests while skilfully delegating more difficult ones if they are to be an asset to small business.

Plenty of big companies are turning to chatbots for customer service, but is it providing the best experience possible for customers? Can ch…